Introduction

Welcome to Bizmark.ID. These Terms & Conditions govern the use of all services provided by PT Cangah Pajaratan Mandiri ("Bizmark.ID", "we", "us", or "our"), including industrial/business permit consulting services, digital platforms (website/applications), and free digital tools available on our website. By using our services, you ("Client", "User", "you", or "your") agree to be bound by these Terms.

If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By accessing our website, contacting us, or using our services, you acknowledge that:

You have read, understood, and agreed to these Terms & Conditions
You have legal capacity to enter into this agreement
You represent a legitimate business entity with valid legal documents (for paid services)
The information you provide is accurate and complete
You will comply with all applicable provisions
Use of free digital tools is also subject to these Terms & Conditions

2. Service Definition

Bizmark.ID provides industrial permit consulting and permit-processing services, including but not limited to:

AMDAL & UKL-UPL: Environmental impact and management documents
Environmental Approvals: Environmental approvals for business activities
PROPER: Environmental performance rating support
Business Licensing (OSS): Risk-based licensing support through OSS
IPAL & SLO: Wastewater treatment and operational eligibility support
IMB/PBG & SLF: Building and functional eligibility permits/certification support
Occupational Safety Certification: Safety and health compliance support
HSE Consultation: Health, Safety, and Environment consulting
Digital Environmental Monitoring: Monitoring systems with dashboards and digital workflows

2.2 Free Digital Tools

In addition to paid services, Bizmark.ID provides free digital tools on our platform, including:

Polygon SHP Maker: A shapefile (.shp) creation tool for OSS/land planning/project mapping needs
Permit Calculator: A permit cost/time estimation tool based on industry type and permit category

These free tools are provided on an "as-is" basis for user assistance. Their use is subject to these Terms & Conditions and the applicable Privacy Policy.

3. Client Responsibilities

3.1 Document Provision

Clients must provide:

Complete and current company documents (deed, legal approvals, tax documents, etc.)
Accurate and detailed technical project/facility data
Required environmental and operational information
Power of attorney and other supporting documents where needed
Site access for surveys and inspections

3.2 Information Accuracy

Clients warrant that all provided information/documents are true, accurate, and not misleading. Clients remain responsible for legal consequences arising from inaccurate/incomplete information.

3.3 Cooperation

Clients must provide timely cooperation, including responding to information requests, providing access, and facilitating coordination with related stakeholders.

4. Fees and Payments

4.1 Fee Structure

Service fees are provided in official quotations and may include consulting/document processing fees, site survey/technical analysis costs, government administrative fees, and project-related supporting costs.

4.2 Payment Scheme

Payment is typically made in stages:

Down Payment: generally 30-50% upon contract signing
Progress Payment: generally 30-40% on key milestones (e.g., draft completion)
Final Payment: generally 20-30% when permit/documents are completed and delivered

Exact percentages and milestones may vary based on agreement in the contract.

4.3 Late Payment

Late payment may cause delays and/or penalties according to agreement. We may suspend service where payment remains overdue beyond the agreed threshold.

4.4 Additional Fees

Additional costs outside initial quotation (e.g., major scope change, major revisions, unexpected government costs) will be communicated and require client approval before implementation.

5. Timelines

5.1 Project Timeline

Estimated completion timelines are defined based on project complexity, document readiness, and external authority processes. Timelines are estimates and may change due to factors beyond our control.

5.2 Delays Beyond Control

We are not responsible for delays caused by:

Client delays in providing documents/information
Review/approval process duration at government institutions
Regulatory or policy changes
Force majeure events (natural disasters, pandemics, social disruption, etc.)
Major revisions requested by clients or authorities

6. Limitation of Liability

6.1 Scope of Responsibility

Bizmark.ID is responsible for preparing permit documentation according to applicable standards, coordinating with relevant authorities, providing progress updates, and maintaining client confidentiality.

6.2 Limitations

We are not responsible for:

Permit rejection due to objective site/project conditions
Client financial/operational losses caused by permit process duration
Policy/regulatory changes during execution
Inaccurate/incomplete information submitted by clients
Acts/omissions of third parties (authorities, external consultants, etc.)
Force majeure impacts

6.3 Liability Cap

Where claims arise, our total liability is limited to contract value paid for the relevant service. We are not liable for indirect/consequential losses or loss of profit.

7. Confidentiality

Both parties agree to:

Maintain confidentiality of business, technical, and personal information obtained during cooperation
Not disclose confidential information to third parties without written consent
Use confidential information solely for service execution
Return or destroy confidential information after the engagement ends

Confidentiality obligations do not apply to information that is publicly available, legally required to be disclosed, or independently developed.

8. Intellectual Property

Intellectual property ownership is defined as follows:

Project Documents: Client-specific permit documents become client property after full payment
Templates & Methodologies: Bizmark.ID templates, methods, and know-how remain Bizmark.ID property
Client Data: Data/information provided by the client remains client property
Portfolio: We may reference project experience in portfolio form without disclosing sensitive data, unless otherwise agreed

9. Termination

9.1 Termination by Client

Clients may terminate service with prior written notice under the agreed terms. Clients remain responsible for completed work and incurred costs.

9.2 Termination by Bizmark.ID

We may terminate service where:

Client materially breaches these terms
Payment is overdue beyond agreed tolerance
Required information/documents are not provided despite reminders
False or misleading information is identified
Prolonged force majeure occurs

10. Dispute Resolution

In case of dispute:

Parties will first seek amicable settlement within a reasonable period
If unresolved, mediation may be used
If mediation fails, arbitration or court process may apply based on governing agreement/law
Applicable law is the law of the Republic of Indonesia
Jurisdiction/forum follows the agreed legal domicile

11. Use of Digital Tools

11.1 Terms for Using Free Digital Tools

By using free digital tools on Bizmark.ID (including Polygon SHP Maker, Permit Calculator, and similar tools), you agree that:

You must provide accurate data when completing required forms
Submitted data (including company/contact/location data) may be stored as lead data for commercial follow-up
Bizmark.ID may contact you via email/WhatsApp/phone for relevant service offers
You are responsible for the accuracy of submitted data
Tool outputs are estimates and do not constitute legal determinations

11.2 Data Collected Through Digital Tools

When using free digital tools, the following may be collected and stored:

Applicant Data: Company name, contact person, email, and WhatsApp/phone number
Project/Location Data: Project name, administrative address, coordinates, and project notes
Technical Data: IP address, browser information (user agent), and terms-consent timestamp
Local Storage Data: Browser localStorage may keep temporary form data for auto-save

11.3 Limitation of Liability for Digital Tools

Bizmark.ID is not responsible for:

Inaccuracies in calculated/output results from digital tools
Losses resulting from use of tool outputs as sole business/legal basis
Technical failures, service interruption, or unavailability of digital tools
Loss of data stored locally in user browsers
Third-party misuse of generated files/data

11.4 Prohibited Use

Users are prohibited from:

Using digital tools for unlawful purposes
Scraping, reverse engineering, or automated exploitation of digital tools
Submitting false or misleading data
Using tools in ways that damage/disrupt/overload our systems
Redistributing or modifying digital tools without written permission

12. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on our website with a revised "Last updated" date. For ongoing contractual projects, the contract version may prevail as agreed. Continued use of new services after updates indicates acceptance of revised terms.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with related contracts and supporting documents, form the entire agreement between parties for relevant services.

13.2 Severability

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force.

13.3 Waiver

Failure to enforce any provision does not constitute waiver of rights under that provision.

13.4 Assignment

Clients may not assign rights/obligations under this agreement without our written consent. We may assign rights/obligations as permitted by applicable law/contract.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: info@bizmark.id
Phone: +62 838 7960 2855
WhatsApp: +62 838 7960 2855
Address: PT Cangah Pajaratan Mandiri, Karawang, West Java 41361, Indonesia

Terms & Conditions